Claudio Soto Medel
asked 9 years ago

When I try to access to the personalize module, my wordpress loading something, but never ends to load that.

![My screen](http://www.elrancaguino.cl/online/wp-content/uploads/2015/04/capture.png "enter image title here")

1 Answers
DominicStaff
answered 9 years ago

Hi,
Firstly, please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.
If you still face there issue, you can send me username & password of your site for further checking (via private answer).
Hope this helps !

claudioesteban.soto
replied 9 years ago

The name of the plugin that is causing compatibility problems is Jetpack. Once connected to wordpress does not allow access panel to customize.

claudioesteban.soto
replied 9 years ago

there are many compatibility issues, especially with DW widgets, since activating the plugin not allowed to use the DW widget, however if I use the first widget, then I can not activate the plugin.

cbergy21
replied 9 years ago

If you use "Image Widget", that plugin also causes Focus to not open the Customize page options.

dominic Staff
replied 9 years ago

Thank for your help @cbergy2.

Powered by DW Question & Answer Pro