Take a look at your site’s support system. Chances are you can be quite content with how it works. Your ticket system runs well, your forum gets vibrant discussions everyday and your contact form is beyond encouraging. But the thing is you might miss visitors who are in hurry, who have no time for submitting a ticket or searching through your document system. This is when live chat systems come in handy. That is exactly what a bypasser or potential customer look for when browsing your site: A real-time or instant conversation experience.
Your existing customers may wait several hours or a day for your solution feedback from forum or ticketing system. Yet any visitor can opt out anytime if they can not find what they are searching for after just a few minutes. Imaging how many leads you may lose just because your online salesperson or the direct line of contact is not right there to provide prompt and accurate answers. It’s time you seriously consider using a proper live chat tool. Continue