Samuel MontgomeryI purchased a developer membership for $99 and DW Builder was still telling me I needed to upgrade to unlock most of the blocks. So I upgraded for an additional $55 and DW Builder is still telling me I need to upgrade. Please help with this problem, I need to get a site up immediately for client. Thanks.
Hi Anna,
No problem, here\’s our login information:
If you can get this fixed as soon as possible, that would be great – thanks for your help Anna.
DominicPlease accept my apology for the delay in getting back to you. If you still face their issue, you can let me know, I will help you resolve this issue as soon as possible.
Also, If you want to send the login information, you should use the private answer option under the answer box.
I have helped you remove all your information in the previous answers and comments.
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replied 7 years ago
Hi Samuel,
Thank you for contacting DesignWall. My name is Anna and I am happy to help.
Have you logged into the tool? If not, please follow these steps to log into the tool:
<ul>
<li>Step 1: Click "Go Premium/Login"</li>
<li>Step 2: Enter your DesignWall account.</li>
<li>Step 3: Click "Connect"</li>
</ul>
Here is the description of the process: <a href="http://i.imgur.com/yAEtDSF.gif" rel=">http://i.imgur.com/yAEtDSF.gif If you still cannot log in, please repeat the process one more time.</a>
Apologies for the inconvenience. Let me know if there is anything else I can help you with.
Warm Regards,
Anna.
replied 7 years ago
Hi Anna,
I have connected our site to our account. The problem is it is recognizing me as a “Free” user when I link it and not as a pro or developer user. So I am not getting the benefits of a developer account.
I have also paid the $99 for a developer package. Then after linking the site, DW Builder was still telling me I had to upgrade, so I did for another $55. So I have also paid the $99 plus the $55 extra. For now though I would really like to get DW Builder working. I believe the problem is it is listing me as having a free account. Can you please fix this on your end?
We are also having trouble downloading the demo content. It works to install for a few hours and then I receive an error about a file it is unable to create.
Thanks for your help Anna.
– Sam