DW Focus – Facebook Social Stats NOT Counting

Gina DiSanto
asked 7 years ago

DW Focus 1.2.5

My website is http://mymsaa.org/
I noticed a couple of weeks ago that the count stats for my social icons were NOT counting for FACEBOOK.
They were working fine before for Facebook now they don’t.
An example of this error can be found here http://mymsaa.org/msaa-help/mri/
To the left of the social stats that come with the theme is another social sharing widget I use from http://www.addthis.com/
You can see that it says the page was shared through facebook 450+ times.
But the social stats from DW Focus says 0 which is incorrect.
How do I fix this problem?
I purchased the theme in August of 2015 – the theme has not been updated since then.
Any help would be appreciated.

1 Answers

DominicStaff
answered 7 years ago

At the moment, you are using the older version is 1.2.5 and this version has some issue with the social share. The twitter has updated API and disable the count feature and it does not work with the latest version of WordPress. So, we have updated the theme and released the version 1.3.2. In the new version, we have removed the older social share and created a plugin does not show count number section.
In your case, you should to update the theme to the latest version and use the DW Social plugin. However, your purchased have expired in the August of 2016 and you can download the theme from your profile but I will help you change the expires date to February 5, 2017. Right now, you can download the latest version in your profile.

Gina DiSanto
replied 7 years ago

I can’t download the latest version because I spent weeks editing the one I have to reflect my clients needs.

I figured out how to do the Facebook stats count myself – https://rudrastyh.com/facebook/get-share-count-for-url.html

Dominic Staff
replied 7 years ago

Yes, if you have any issue or question, please let me know, I will help you resolve it.