Profile photo of remo aguilarremo aguilar
asked 10 months ago

I just recently discovered I couldn’t update the theme I bought because my license is expired. From my understanding when I bought the theme, lifetime update was guaranteed even if support is just for 6 months. Or I was wrong?
If so it is quite unfair to suddenly shift into another payment scheme ( 1 year renewal with support and update tied up to it) and leave all your previous clients hanging.

The lifetime update was one of the reason I bought DW Focus in the first place. Had I known it well this might happen, I would have really thought otherwise.

No disrespect and DW Focus is aesthetically beautiful. But I would rethink getting any of your themes for now.

3 Answers
Dominic
answered 10 months ago

I know what you want and your feel facing change the license and limit not only support but also updates to just 1 year.

According to the new license scheme, we apply the limit 1 year to update and technical support which is quite common across WP theme clubs now.

In your case, I would like to make an exception that I will enable the update access so that you can upgrade your theme to our latest version for free, no extra cost for this. And you can use this version for lifetime.

However, if you wish to get future updates or technical questions access, a renewal fee $34.3 will be applied then.

Hope for your understanding.

Note: You can download the latest version or update your theme from back-end now.

If you have any question, you can let me know, I will help you answer it.

Profile photo of TittaTitta
replied 8 months ago

Dominic can I have also DW Focus upgrade for lifetime? thank you

Dominic
replied 8 months ago

At the moment, we can not provide to upgrade the DW Theme for the lifetime. We have turned off this campaign. It only provides after we have updated the license in the system. In your case, I have checked and changed your license and it will expiration on November 30, 2016. Right now, you can download the theme from your profile. Hope you understand what I mean.

Profile photo of TittaTitta
replied 8 months ago

thank you Dominic
such as the downloadable versions is that for the lifetime?

Dominic
replied 8 months ago

I have checked and changed your license and it will expiration on November 30, 2016. After November 30, you need to renew your purchase to download the theme.

Profile photo of TittaTitta
replied 8 months ago

ok grazie mille

Dominic
answered 8 months ago

If you have any issues or question please let me know, I will check and help you resolve it.

Profile photo of stebancastrostebancastro
answered 7 months ago

Hello, 
I received this answer a while ago on Creative market and the exception never was applied. Is it that still possible?

Thank you.
 
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