giovanni
asked 4 weeks ago

Hello, i use your plugin DW Question Answer
I have a problem. I installed new WordPress version and new update of my theme (NEWSPAPER of TAGDIV)
a form of question is not it works, not found resources and css is crash
a example of my site:
http://tiny.cc/e7ayfz
why?

5 Answers
DominicStaff
answered 4 weeks ago

Please send me the username & password of your site for further checking.

Giovanni Rossi
answered 4 weeks ago

how to send? this post is public 🙁

Dominic Staff
replied 4 weeks ago

You can use the private answer option.
See the screenshot: https://prnt.sc/pvoajc

DominicStaff
answered 4 weeks ago

Please send me your FTP account, we will check and fix this issue now.

Giovanni Rossi
replied 4 weeks ago

You have installed a Wp File Manager? Not works?

Dominic Staff
replied 4 weeks ago

Yes, we can not check with this plugin. will useful than with the FTP.

DominicStaff
answered 3 weeks ago

Please check and provide the permission to we can access and edit all the folder. 

Giovanni Rossi
answered 3 weeks ago

Hello, not it works your section, are you working on it?

 

 

 
 

 

 

DominicStaff
answered 3 weeks ago

We can not access your site. Please check your account now.

Giovanni Rossi
replied 2 weeks ago

WordPress or ftp?

Dominic Staff
replied 2 weeks ago

Please check the FTP account.

Dominic Staff
replied 2 weeks ago

I sent and notified to our technical team. However, we will need time to check this issue and we will resolve this issue as soon as possible.

Giovanni Rossi
replied 2 weeks ago

did you disable “MY” wordpress comments?

Giovanni Rossi
replied 2 weeks ago

you have changed a my files and not show form comments in a posts.
You have changed:
comments.php
singe.php
functions.php
and other, why?

DominicStaff
answered 2 weeks ago

Yes, we have checked and tested some of the options on your site to find the solution, you can enable the comment in the following options: 
https://prnt.sc/q2oif0
https://prnt.sc/q2oinm
Also, you can add the following code to the functions.php file to resolve the issue:

add_action('template_redirect', 'remove_td_comment_filter', 10);
function remove_td_comment_filter(){
    if ( is_singular('dwqa-question')){
        remove_filter( 'comments_template', 'tdc_template_include', 99 );
    }
}
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