Oren Margalit
asked 3 years ago

hello,
i wanted to ask if it is possible to send Email notifications of new answer comments to the question author?
greetings,
oren

1 Answers
DominicStaff
answered 3 years ago

Of course, you can configure in the Email settings of the plugin to enable this feature

Oren Margalit
replied 3 years ago

i think you are confusing two different things. i am refering to the question author, not the author of the answer on which the comment was placed.

Dominic Staff
replied 3 years ago

Yes, the plugin will send the email to question author when having an answer, comment.

Oren Margalit
replied 3 years ago

i’ll give an example to further demonstrate my case:

person A asks a question.
person B answers an answer to A’s question.
person C makes a comment on B’s answer.

i want A to receive a notification to C’s comment.

is this possible? if so, how?

Dominic Staff
replied 3 years ago

Yes, The authors will get all the notification from them question(answer, comment).

Oren Margalit
replied 3 years ago

anyway, for now it doesn’t happen. when someone makes a comment on an answer, only the answer author receives the notification, but not the question author. how can i fix this?

Dominic Staff
replied 3 years ago

Please send me username & password of your site for further checking.

Oren Margalit
replied 3 years ago

how can i send it to you privately?

Dominic Staff
replied 3 years ago

you can use the private option under the answer box.

Oren Margalit
replied 3 years ago

ok, i used it, see answer below

Oren Margalit
replied 3 years ago

any news?

Oren Margalit
replied 3 years ago

?

Dominic Staff
replied 3 years ago

Please accept my apology for the delay in getting back to you. give me your site URL, I will check it now.

Oren Margalit
replied 3 years ago
Dominic Staff
replied 3 years ago

I sent and notified to our technical team about your issue, we are checking and fixing it, we will try to finish it as soon as possible.

Dominic Staff
replied 3 years ago

Please helped check it now, I have helped you resolve this issue.

Oren Margalit
replied 3 years ago

listen, you have inserted a change which probably deleted many bug fixes i made to the code personally. this has caused many problems to my site. is it possible for you to undo the changes you have made?

Dominic Staff
replied 3 years ago

I have active the older plugin on yours site. Please come check your website again. Alson, I’ve finished fixing your email notification in the newest updated version of the plugin and install it on your site. You can list all the customization in your previous version for us, we will check and fix in the new one.

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