evelynemontens
asked 6 years ago

Hi there,
I’ve been having an issue with the dropdown menu on mobile devices of my page http://www.la-ocasion.nl, it simply won’t open. I thought it would work automatically… how can I fix this ?
Help would be very much appreciated, kind regards ! 🙂

2 Answers
DominicStaff
answered 6 years ago

Please send me username & password of your site for further checking.

evelynemontens
answered 6 years ago

 How can I send this by private message ?
 

Dominic Staff
replied 6 years ago

I have checked your site and see that you are using the older version, I have installed the latest version 1.1.8, you can check your site now. It works fine now.

evelynemontens
replied 6 years ago

Hi Dominic, thanks for the installing, but I can still not open the dropdown menu from my phone, only if the watch the page on a computer or laptop… can I send a screenshot somewhere ? Am I doing something wrong ?

Dominic Staff
replied 6 years ago

I have checked your site and see that the issue come from the Smart Mobile plugin. I have disabled this plugin and the site working fine.
See the screenshot: http://prntscr.com/hxuccw

evelynemontens
replied 6 years ago

You’re a hero Dominic, thanks so much ! Really grateful it’s fixed now !

evelynemontens
replied 6 years ago

aaaaaaah ! sorry to bother you again, i made a mistake and had to install my website again from a restore backup from yesterday and again the menu doesn’t work for mobile devices. Would you please have a look at it again or telle me how to fix it ? Also the left sidebar doesn’t go all the way to the top in the laptop version and overall i would like the text/page part to be wider so the text spreads over the screen instead of staying in a column in the middle. is that possible too ? Thanks for all your help !!!

Dominic Staff
replied 6 years ago

I have removed the account info that you have sent in the previous answer. So, I can not access your site to help you check now.
In this case, you can check the version of the DW Minion theme and disable the Smart Mobile plugin if you are activating. If you still face their issue, you can send me your account I will access and help you resolve it.

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