anil4u4ever
asked 7 years ago

I am using “DW Question & Answer” free version plugin & having a issue.When ever a member giving a reply on answer on questions, Email notification goes to all members including unapproved members.i want to exclude unapproved users from notification email. Can it be possible in free version. please let me know.

Thanks!

2 Answers
DominicStaff
answered 7 years ago

At the moment, the plugin does not support an option to send an email to ALL USERS of new questions, answer submitted. in this case, you can send me username & password of your site for further checking.

DominicStaff
answered 7 years ago

I have checked your site and see that it’s an older version of the theme. I’m not sure about the 1.3.3 options. In this case, you can update the plugin to latest version 1.4.5. After uploading, you can check and let me know if you still face their issue. 
Also, I have created an account is Dominic – [email protected] to test this issue and it gets notification from the new answer not question. 
I think you should update the plugin.

anil4u4ever
replied 7 years ago

Okay. You have posted below 2 answers.. right?
"just demo question notification" & "ạkhdasdasdhakjs". In this case, email; notification should not go to "[email protected]" email id as this email id not approved yet. I think there is an issue with current plugin. Also, notification receiving multiple (sometimes 3) emails sent in a row of the same email from [email protected]. can those both issue will be resolved, if i update the plugin to latest veresion (1.4.5). please let me know.

Waiting for your quick reply.
Thanks!

Dominic Staff
replied 7 years ago

I’m not sure 100% it will work. However, you can update the plugin and check it then let me know if you still face their issue, I will help you check and fix it. In the case, if you want to use the 1.3.3 version you can download this version from wordpress.org. Also, I think the latest version will work fine.

anil4u4ever
replied 7 years ago

I have already tried with updating plugin to latest version (1.4.5). still it’s not working. it’s sending notification email to all members ( including unauthorized users as well ) . Again i have downgraded the plugin to 1.3.3 now. You can update & check from back-end. Can you please look into the issue & let me know the solution.

Waiting for your quick reply.
Thanks!

Dominic Staff
replied 7 years ago

Please help me disable all the plugin to check the issue. I sure the issue not come from our plugin. After disabling the plugins, If you still face their issue, please send me your FTP account we will check it.

anil4u4ever
replied 7 years ago

I am using “Role Scoper” WordPress plugin. is that causing any issue. can you please check the “Role Scoper setting” from wp-admin.

One more thing, I got below message from my hosting:

“This message is to inform you that we have detected spam emails originating from a script in your account ‘nacfm’. The path to the script is given below:
/public_html/wp-admin/admin-ajax.php
To prevent our servers from getting blacklisted and impacting all the users on our platform, we had to temporarily suspend outbound email services for your account and also disabled above script.
If this is your script, then you will need to either remove the script or limit the message sending capacity of the script to the following:
• 200 messages per hour
• 2000 messages per day
• 100 recipients per execution”

It’s happening due to notification emails fired to all members. Is there there any way to limit “DW Question & Answer” email notification. Please let me know ASAP.

Waiting for your quick reply.
Thanks!

anil4u4ever
replied 7 years ago

Can i integrate send grid with "DW Question & Answer" plugin ?

Waiting for your quick reply.
Thanks!

Dominic Staff
replied 7 years ago

At the moment, the plugin does not support to integrate send grid.

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