Ian
asked 3 years ago

I am using elementor with a transparent header menu. When I create a new question the default settings lead to everything being white. I can edit a question but then the next time a question is submitted it reverts back to the original which is not compatible with my theme. 

2 Answers
DominicStaff
answered 3 years ago

Please let me know detail about this question, you can send me a screenshot and your site URL for further checking.

idenslow
replied 3 years ago

I have put the information in the answer section below. Thank you for your assistance.

idenslow
answered 3 years ago

I have attached two screen shots – how my page looks on the page that shows a list of all the questions and then what it looks like when you click on a question. I want to be able to see the header menu at least. Or have a background picture so that the menu is visible.

Dominic Staff
replied 3 years ago

I have checked your screenshot and see that the issue come from the theme style. I think the style conflicting in your site. Please send me your site URL, we will check and help you resolve it.

idenslow
replied 3 years ago
Dominic Staff
replied 3 years ago

We have checked your site URL. However, I need to check your backend theme. Please send me username & password of your site for further checking.

idenslow
replied 3 years ago

Hi Dominic. Apologies but I don’t feel comfortable posting my login details. Let me know what you would like to see and I can send a screenshot. Many thanks for your assistance.

Dominic Staff
replied 3 years ago

Very hard to let you know what I want to see. I not sure about this issue.
In this case, you can send me your folder theme, we will install on our localhost to check this issue.

idenslow
replied 3 years ago

I using the astra theme using elementor. With a transparent header.

Dominic Staff
replied 3 years ago

Please send me your theme folder via email: [email protected].
We can not help you resolve this issue, with the site URL and screenshot. We need to check your backend and theme code.

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