Jess Loren
asked 3 years ago

The client ID for my instagram will not work. On my social wall and homepage it just shows a big black box. How do I make the client ID work? Do I need to download the newest update for my template DW Fixel?

3 Answers
DominicStaff
answered 3 years ago

I think you are using the older version, you can send me username & password of your site, I will check and help you resolve this issue.

Clauder Sousa
answered 3 years ago

Hey, I had the same problem. How did you fix it?

DominicStaff
answered 3 years ago

Which version are you using? If you using the old version, please download and update the latest version of the theme. We have fixed this issue in the new version. I have checked your email from our system and see that your purchased is expired. 
According to the new license scheme, we apply the limit 1 year to update and technical support which is quite common across WP theme clubs now.
In your case, I would like to make an exception that I will enable the update access so that you can upgrade your theme to our latest version for free, no extra cost for this. And you can use this version for lifetime.
However, if you wish to get future updates or technical questions access, a renewal fee $34.3 will be applied then.
Hope for your understanding.

Clauder Sousa
replied 3 years ago

I am using the 1.0.6 version. I understand completely and I really appreciate the exception.
Thanks,
Clauder

Clauder Sousa
replied 3 years ago

I am using the 1.0.6 version. I understand completely and I really appreciate the exception.
Let me know how can I download the update.
Thanks,
Clauder

Jess Loren
replied 3 years ago

Hi Dominic, how do I renew my theme for free like you mentioned in the comments. Do you think that if I update the theme my Instagram will start working on my website?

Dominic Staff
replied 3 years ago

Yes, just updated the latest version to resolve this issue, I will check your email on our system and change the license.

Dominic Staff
replied 3 years ago

Right now, you can download the latest version from your profile.

Powered by DW Question & Answer Pro