surfaceinside
asked 6 years ago

Hi, if using Microsoft Edge and Firefox it is not possible to write Text into the Editor-Box.
I can type a Question-Titel and select a catagorie and so on but not Text…. 
On IE11 all is working fine.
Any hints what to do  ?

5 Answers
DominicStaff
answered 6 years ago

You can send me your site URL for further checking. I have checked on our demo and the plugin still working fine. 

DominicStaff
answered 6 years ago

I have checked your site and I think this is the conflict between the plugins, you can disable all the plugin to check it. If you still face their issue, you can let me know and send me username & password of your site for further checking.

DominicStaff
answered 6 years ago

Have you tried to disable all the plugin to check this issue? I have checked your site but I can not disable all the plugin. I need your acceptance.

surfaceinside
replied 6 years ago

Disabling all Plugins is not possible, as the page is not running without them. Any other idea to get this issue solved ?

Dominic Staff
replied 6 years ago

Please send me your FTP account for further checking.

DominicStaff
answered 6 years ago

We have checked your site and see that you have customized the DW Q&A plugin. In this case, we have fixed in the following files:

– File: wp-config.php
define(‘SCRIPT_DEBUG’, true);

– Disable the code in the functions.php file

– And in the wp-includes\js\tinymce\themes\modern\theme.js line 8299

if(typeof format === ‘string’){
return false;
}

– Fix inc/Handle.php lin 343.

Dominic Staff
replied 6 years ago

If you want to customize the plugin, you should let me know, we will discuss about it.

surfaceinside
answered 6 years ago

Thanks Dominic for looking around and fix all the errors in the files outside your PlugIn. You made my day. Never found a support like this before. My highest respect… 

Dominic Staff
replied 6 years ago

Thanks, my friend. If you have any issue or question, you can let me know I will help you resolve it.

surfaceinside
answered 6 years ago

Dominic, i have to come back once again. After an (i think) automatic Update of WordPress the Problem exists again. (if using Microsoft Edge and Firefox it is not possible to write Text into the Editor-Box.) I have checked wp-config.php, this seems to be ok. The other 3 Files are not checked because i can’t find what you have changed in detail. 
Please look once again. You have FTP-user and PW which are valid. Let me know what you fix so hopefully i can manage this after the next updates by myself.
Thanks Ralf

Dominic Staff
replied 6 years ago

We have helped you resolve this issue, you can check your site now.
We have fixed in the wp-includes\js\tinymce\themes\modern\theme.js file and line 8299
Please back up this file firstly update the WordPress.

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