Hi, we have an issue with focus 1.0.8 and WordPress 3.9.1 after changing all the passwords in wordpress and the server (wordpress user accounts, mysql server accounts and all other server accounts). All of our posts show zeroes in the social media popularity counters (likes tweets etc) and when I go to the Focus theme / customize screen, it is blank except for the menus – and none of the menus respond. I’d appreciate any help. It might be due to the password change but how do we update focus to “know” the new passwords? http://imgur.com/lLW1OvF
Also is the social media popularity stats stored in wordpress somewhere or just on the remote sites, facebook etc?
Apologies for the delay replying to you,
Could you tell us exactly what you are facing? Please let us know anywhen you need to help. We will try to resolve it.
Look into it as soon as you give more information.
Also, We have released the latest version 1.0.9 of the DW Focus, you can download the latest version in your profile.
Apologies for the delay in replying to you.
1. Firstly, please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.
Note: We have released version 1.0.9, you can update now.
If you still face there issue, you can send me username & password of your site for further checking (via private answer).
2. I need username & password of your site for further checking.
Hope this helps !
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