Edward Iwere
asked 5 years ago

Hello, We bought the Focus theme. But when we try downloading it, we were warned by the anti virus that there is a virus in it. before we could try it again, they download link was not working, they said it has expired! We have not gotten any value for what we spent! can you look into this please? Thanks

2 Answers
DominicStaff
answered 5 years ago

Hi,
I checked and remained normal download, nothing happens. Maybe, in the time you downloading the theme, our website is undergoing a scheduled maintenance to upgrade our systems in order to better serve you. We apologize for any inconvenience and thank you for your patience. Right now, you can download it in your profile. Please let us know, if you still face there issue.
Regards,

nieju
replied 5 years ago

Thank you very much! I have downloaded but the anti virus warns taht it might be harmful to my computer. How do I install it on WP? I downloaded the DW Focus 1.2.5

dominic Staff
replied 5 years ago

Don’t worry about the anti virus warns that it might be harmful to your computer. If you install the theme on WP, you can find here for the document guide on how to configure the theme: http://www.designwall.com/guide/install-theme-manually/
If you have any different, you can send me username & password of your site (via private answer) I will help you install theme.
Regards,

nieju
replied 5 years ago

Theme is not uploading. Access Denied.

dominic Staff
replied 5 years ago

This is definitely permission issues, you can refer here: https://codex.wordpress.org/Changing_File_Permissions
Regards,

nieju
replied 5 years ago

No, it is not permision issue… this is the admin account

dominic Staff
replied 5 years ago

I mean, your issue is file permission, you need use the FTP to change the file permission. If you still face there issue, please PM me url, admin and ftp credentials of your site, I will help you resolve this issue.
Regards,

nieju
replied 5 years ago

How do you I pm you privately?

nieju
replied 5 years ago

Helllo?????????????????

DominicStaff
answered 5 years ago

Please accept my apology for the delay in getting back to you. To send me a private answer you can see the screenshot: http://prntscr.com/85h9ao
Regards,

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