coquisb
asked 4 years ago

I have followed the install instructions and when I click on 

Install Required & Recommended Plugins

 
I get a blank page with this error, “Sorry, you are not allowed to access this page.”
Very problematic install.
 
Also how do i get the Theme Key? 
 

1 Answers
DominicStaff
answered 4 years ago

Which theme are you using? please send me username & password of your site for further checking. About the Key, I think you have purchased the theme from Creative Market, right? 
What is your purchase date? If you want I can help you convert your purchase into your designwall account.

coquisb
replied 4 years ago

Firstly thanks for your message. DW Store I believe.

 

Yes purchase via Creative Market. Awesome on the convert.

I also need the Theme Key it seems.

I'm available for a few hours here if needed

Cheers
Stephen

coquisb
replied 4 years ago

Purchase date 2-7-18
Order # 69832338
Creative Market

Dominic Staff
replied 4 years ago

We have helped you resolve the issues and converted your purchase into your DesignWall account.

coquisb
replied 4 years ago

Firstly thank you so much. It’s great to see the site fully functional.

One additional error seems to be in place still.

In Woocommerce setting I see a message, “Warning! Your DW Store theme license is inactive, which means you’re missing out on updates and support! activate your license or get license key here.”

When I click on activate your license the page refreshes to a blank page with their ‘Sorry, you are not allowed to access this page.”showing”.

How do I activate my license so this message no longer appears???

Oh. In your site, in my account I have added the URL to the license.

Thanks

Stephen

Dominic Staff
replied 4 years ago

I have forgotten your account in the previous answer. Please send me username & password of your site for further checking.

coquisb
replied 4 years ago

It’s OK. Thanks for your time. I worked it out already.

Cheers and thanks

Stephen

Dominic Staff
replied 4 years ago

If you have any issue or question, don’t hesitate to let us know.

Powered by DW Question & Answer Pro