bilalkhan
asked 7 years ago

Hello,
On the Q&A plugin – the icons for the questions are not visible any more. There is a FooC text appearing ! Can you please rectify it or help me regarding this issue. Attached you will find an image of the screen shot: 
https://prnt.sc/flhy33
This is urgent as our site is live.
Thank you
 

4 Answers
DominicStaff
answered 7 years ago

I have checked your screenshot and see that the issue comes from the FontAwesome icon not loaded. I this case, you can add the following code to your header.php file of your theme, you can insert this code after <head> tag:

<link href="https://maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" rel="stylesheet" integrity="sha384-wvfXpqpZZVQGK6TAh5PVlGOfQNHSoD2xbE+QkPxCAFlNEevoEH3Sl0sibVcOQVnN" crossorigin="anonymous">

If you still face their issue, you can send me username & password of your site for further checking, I will help you resolve it.

bilalkhan
answered 7 years ago

Hello Dominic,
Thanks for your reply but I cannot find the header.php file. I have only :
functions.php
page-question-template.php
page.php
sidebar.php
single.php

Bu I can’t find header.php. Please help.
Thanks,

Dominic Staff
replied 7 years ago

Please send me username & password of your site, I will check and help you resolve it.

bilalkhan
replied 7 years ago

Hello, I just send it to you via private message. Thanks.

Dominic Staff
replied 7 years ago

I have helped you resolve this issue. About the Sidebar issue, I will access and check it. Also, Please accept my apology for the delay in responding you.

bilalkhan
answered 7 years ago

 
Hello Dominic, 
Thank your for your help, but one of the icons is still not working. Here is a screen shot :
https://prnt.sc/foosdw
Please rectify it as soon as possible. 
With regards to sidebar: yes you solved the sidebar issue for the Questions & Answers page BUT in the process you destroyed the sidebars for the idea exhange page and the blog post side bar.  I think you included a code tht blocs all the other sidebars. This was not the case before. I send you the screen shots to explain the problem. Also, you said that you would send me an email but you didn’t. 
Can we talk on skype regarding the issue. Thanks. 
Warm regards,
 
Bilal
 

Dominic Staff
replied 7 years ago

I have fixed the issue with the icon on your site. I’m checking your email now, I will contact you after check your email and the issue.

bilalkhan
answered 7 years ago

Hello Dominic,
Thank you for your help. But one of the icons is still not working. Please redtify it quickly. Thanks.

Dominic Staff
replied 7 years ago

I have fixed it, you can check your site now.

bilalkhan
replied 7 years ago

Thank you very much. Please send me an email on [email protected] so that we can discuss the slider problem. Thanks. It has become urgent !

Dominic Staff
replied 7 years ago

Yes, I will contact you via email now.

bilalkhan
replied 7 years ago

Ok here is my email in case you lost it: [email protected]

bilalkhan
replied 7 years ago

Ok here is my email in case you lost it: [email protected]

Dominic Staff
replied 7 years ago

I have sent a message to your email, please check it now.

bilalkhan
replied 7 years ago

Hello, I don’t see the message. Did you send it on [email protected] ? Can you please send it again ? Thanks.

Dominic Staff
replied 7 years ago

Please check your email now.

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