nrgandrew
asked 7 years ago

 

 

 

nrgandrew
replied 7 years ago

Actually, when i check in the backend just now I have over 18000 of them!

nrgandrew
replied 7 years ago

Dominic, you have my website log in details from another post, are you able to log, if need be to help determine why and how these got created, and if I can’t easily delete them, help me delete them. How and why would they be there in the first place ! ? – A problem with the upgrade from free to pro version or something else ??

nrgandrew
replied 7 years ago

I now have 18314 entries up from 18255 just 10 minutes ago – more are being created ! Should this be happening, is it something you can help with. I will disable plugin for now, but could these entries might still be being created in the background ?? I will attach another screenshot showing the 18314 entries in the main post above.

nrgandrew
replied 7 years ago

I have deleted all these entries directly from the database wp_terms table now. I am now going to remove the staging environment, probably re-start the server and and re-enable the DWQA plugin and *hope* that these entries do not start automatically creating themselves again. .. Still need you help as to why this is happening.

nrgandrew
replied 7 years ago

So I have re-booted VPS server. CPU and Ram usage has gone down. I then re-enabled DWQA and already had three duplicated question categories! Then I waited another minute or two and refreshed the categories page and then I had 5 duplicated “Question” categories!!!!!!!!! It seems to be stuck in some loop creating these or something, not sure… I need your help to see what it might be doing and/or re-install the plugin with the updates codes. The logins I already provided privately on another page over here: https://www.designwall.com/question/does-dw-question-and-answer-and-dw-knowledge-base-use-custom-post-types-that-can-be-restricted-using-woo-commerce-memberships/

nrgandrew
replied 7 years ago

Any timeframes on when I might be able to get some help with this one ?

1 Answers
DominicStaff
answered 7 years ago

Please accept my apology for the delay in getting back to you. I’m checking your site. 

nrgandrew
replied 7 years ago

Thanks Dominic, you will obviously have to re-activate the plugin at some point to check things, which is fine, I just had it disabled, because if I left it enabled it would have continued creating hundreds of question categories each day. I am *hoping* that you can find why it's doing that. If you need to fully remove the plugin and re-install, do that too if necessary. But whichever way, we'll need to check that the question categories are not being auto-generated (before it was enough to be at least 4 or 5 entries over a few minute period.)

nrgandrew
replied 7 years ago

Any interim updates on what you’ve found or not found yet?

nrgandrew
replied 7 years ago

Any updates.. I gonna have to bite the bullet and go with another plugin

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