Caterina Ceredi
asked 10 years ago

Hi, I have a problem with my Instagram profile connection in my social wall:
It worked correctly for one week and now it is all black windows: no connection with my instagram profile.
How do I can fix it?
Many thanks

2 Answers
answered 10 years ago

Hey Caterina
Please download and update the latest version of DW Fixel from DW Product page  ( ).
This will help you fix the problem you are facing. If you have anything else, feel free to contact us, my friend 😉

Tennille Barber
replied 10 years ago

When did you update this? April 25 was the last time I was aware of another update to the Fixel theme because of the instagram problem. Has there been another recently? Mine is not working, AGAIN. If there is, please provide a changelog/fix permanent for this problem!!!

answered 10 years ago

We have just released an update version of the DW Fixel theme with bug fixes. Also, we made it compatible with the WordPress latest version 3.9, please go to your profile page on our DesignWall to download and update as well.
Please note that, in latest version, to display the Instagram box properly, you need to follow our instruction below:
– Firstly, go to to register an Instagram API client ID. You can follow here to know how to get Instagram client ID.
– Then log into Dashboard >> Pages >> Social Wall Homepage, scroll down and go to the Instagram section to enter your Instagram client ID that you have just done above.
– In Instagram Username box, you don’t need to use “@” before your username, just your username. 
That’s all. Press ” Update” button to save all settings. Go to front-end to see how that works.
Let us know if you have anything else, my friend :)

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