Ahmed Wasiq
asked 8 months ago

Hi, there is new feature in AVADA theme for making custom templates for custom post types and regular post types and pages.
here when we apply custom post template on dwqa or dwkb is only shows backend code.
can you please tell me how to make it compatible with avada custom layouts.
it is very needed functionality for our project. kindly help as soon as early.
Regards
please check screenshot after applying layout at https://ibb.co/ZVTXy3L

5 Answers
DominicStaff
answered 8 months ago

Please send me the username & password of your site for further checking.

Ahmed Wasiq
replied 8 months ago

I have sent you user name and details privately

Ahmed Wasiq
replied 7 months ago

is there any update on the issue ?

Ahmed Wasiq
answered 7 months ago

Waiting for the update.

Ahmed Wasiq
answered 7 months ago

Support is not responsive… My early support has been expired only in waiting for the answers.. and still the problem exist till 8 months.. Can you tell me where to contact you so I can get quick response ?

Dominic Staff
replied 7 months ago

Hi,
Please accept my apology for the delay in getting back to you. I'm checking your site now.

Ahmed Wasiq
replied 7 months ago

I didn’t get any response for a long time, kindly answer that is it possible for custom compatibility ??

DominicStaff
answered 7 months ago

Hi, I have checked your site and fixed the issue, you can check your site now. The issue comes from the Avada layout. The plugins do not support building a layout for a single page. https://www.yoursite.org/wp-admin/admin.php?page=avada-layouts#

Ahmed Wasiq
replied 7 months ago

Hello, Dominic, I know it was because of Avada Layout, but I want to become it compatible with avada layouts, is it possible ?? If it needs extra coding I will pay for it.

Kindly make it possible so it can support avada custom layouts for dwqa and dwkb both.

Thanks

Dominic Staff
replied 7 months ago

I sent and notified our technical team. We are checking and discuss it.

Ahmed Wasiq
replied 7 months ago

Hello Dominic ?? Is there any update regarding custom layouts ??

Ahmed Wasiq
replied 6 months ago

1 month gone, still waiting for reply ??

Ahmed Wasiq
answered 7 months ago

Hi, Dominic, I am waiting for the update… kindly reply ? is there any option to customise the dwqa and dwkb with avada custom templates ??

Ahmed Wasiq
answered 7 months ago

I didn’t get any response for a long time, kindly answer that is it possible for custom compatibility ??

Ahmed Wasiq
answered 6 months ago

How can we get out projects completed with your awesome support ? 1 month gone while I created this ticket, still waiting for the reply.

DominicStaff
answered 3 weeks ago

Please accept my apology for the delay in getting back to you. This is conflicting with your theme. So, we can provide you the best solution to resolve this issue, you can add the following code to the functions.php file of your theme to enable Shortcode on the single question page:

// Enable shortcode in single question. 
add_filter( 'the_content', 'dwqa_enable_do_shortcode', 10 );
function dwqa_enable_do_shortcode( $content ) {
    global $post;
    if ( isset( $post ) && ( 'dwqa-question' == $post->post_type || 'dwqa-answer' == $post->post_type ) ) {
        add_filter( 'the_content', 'do_shortcode', 11 );
    }

    return $content;
}
Ahmed Wasiq
replied 3 weeks ago

This code returns in website error.

Dominic Staff
replied 3 weeks ago

Can you let me know detail about this error? I have tested on the localhost with the Avada theme and see that the code working fine.
Please send me the username & password of your site for further checking.

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