whoji
asked 8 years ago

in DW Question answer plugin,
Is it possible to send email notifications to anonymous user who provided email addresses,
when their questions were answered ?

2 Answers
DominicStaff
answered 8 years ago

At the moment, the free version can not send an email notification to the anonymous user. We are checking and fixing this issue. We will release it as soon as possible.

Minli Xu
replied 8 years ago

Thanks for the answer. I have another question: is it possible to view the e-mail address provided by anonymous users. If possible, how to ? I am using the Pro version.

Dominic Staff
replied 8 years ago

I know what you want. But you can not find the e-mail address provided by anonymous users in the (Pro and free version).

whoji
replied 8 years ago

I see. Thanks.

viorelsbora
answered 6 years ago

Do you have any updates on this?
I am also trying to see whether the email addresses of anonymous users are stored somewhere but I cannot find this.

Dominic Staff
replied 6 years ago

At the moment, the free version does not support to store the email of anonymous users.
We have updated this feature in the pro version. However, the anonymous cannot get the notification. After check and discuss about this, we won’t update to send a notification to the anonymous user.

viorelsbora
replied 6 years ago

But I do have the Pro version. Where do I get this?

viorelsbora
replied 6 years ago

Hi, I already bought the Pro version of the plugin back in 2017. My question is ho do I make it to record the email addresses of anonymous users?

Dominic Staff
replied 6 years ago

If you are using the version 1.1.4, you can find the Anonymous listing menu when you enable the anonymous can read/post the question in the Settings > Permission tab of the Question settings.
See the screenshot: http://prntscr.com/jgh5ra

viorelsbora
replied 6 years ago

I have 1.1.0 version. How can I force update to 1.1.4?

Dominic Staff
replied 6 years ago

If you purchased the plugin from the Codecanyon, you can go to the download tab from the profile of Codecanyon.

viorelsbora
replied 6 years ago

I did that. However it returns me an error saying that the folder (home/atipict5/public_html/wp-content/plugins/dw-question-answer-pro/) is already in use by previous install. Is there any way to update without uninstalling the previous version?

Dominic Staff
replied 6 years ago

You can disable and remove the old plugin then upload the latest version.
In case, you have customized the plugin, you should create a folder back-up to save all the files that you have edited.

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