Claudio Soto Medel
asked 8 years ago

When I try to access to the personalize module, my wordpress loading something, but never ends to load that.

![My screen]( "enter image title here")

1 Answers
answered 8 years ago

Firstly, please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.
If you still face there issue, you can send me username & password of your site for further checking (via private answer).
Hope this helps !

replied 8 years ago

The name of the plugin that is causing compatibility problems is Jetpack. Once connected to wordpress does not allow access panel to customize.

replied 8 years ago

there are many compatibility issues, especially with DW widgets, since activating the plugin not allowed to use the DW widget, however if I use the first widget, then I can not activate the plugin.

replied 8 years ago

If you use "Image Widget", that plugin also causes Focus to not open the Customize page options.

dominic Staff
replied 8 years ago

Thank for your help @cbergy2.

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