Andrew Roberts
asked 6 years ago

When I’m in Edit Post, I’m unable to click on the Add Media, Visual tab, and Screen Options buttons. I did some research and I found that this is likely related to a JavaScript error. To address that, I was referred to this (very helpful) Codex page: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors. Step 2 told me to place this code into the wp-config file –> define (‘SCRIPT_DEBUG’, true); When I did that, the problem was fixed! … however, Step 2 then told me to switch it back to ‘false’, and after I did that, the problem returned. Maybe there’s something I missed in that step? Anyway, I decided to move on to Step 3, which told me how to locate the JavaScript problem. I believe I’ve located the problem, but I’m not sure how to fix it. 
When viewing the Edit Post in Chrome, I click View > Developer > JavaScript console. This is what I saw: http://stopmotionhaiku.com/wp-content/uploads/2014/05/Screen-Shot-2014-05-22-at-10.56.14-AM.png
As you can see, it has apparently located some errors. Is this what’s causing my problem with the buttons? How should I fix those errors? OR, is there something from Step 2 that I did wrong? I’m not sure exactly how to proceed.
Thanks so much!

5 Answers
well wisher
answered 6 years ago

Hey buddy did you installed any plugin lately after which the problem started if yes then i would suggest you to please check if the problems stays there even after you deactivate your plugins and if no then the problem is due to some  plugin which needs to be uninstalled as it may be incompatible
Thanks

Andrew Roberts
replied 6 years ago

I tried deactivating all my pluging; that did not work.

DominicStaff
answered 6 years ago

Hi Andrew.
You can send me username & password of your site (via private answer) for further checking

DominicStaff
answered 6 years ago

I have checked your site, and it sounds like that the issue comes from the WordPress SEO plugin you are using. Please deactive the plugin to check and let us know if it persists.

Andrew Roberts
answered 6 years ago

I installed the SEO plugin yesterday. This problem was happening before that. I have already tried deactivating all plugins and reactivating them one by one. 
Could you please address the JavaScript errors contained in these lines of code: http://stopmotionhaiku.com/wp-content/uploads/2014/05/Screen-Shot-2014-05-22-at-10.56.14-AM.png
And, do you have any thoughts regarding the explanation of this problem from the WordPress Codex page? (I included that in my original post — see above)
I will send you the login credentials for my FatCow account, in case you’re unable to edit those JavaScript errors from the WordPress dashboard. Thank you so much!

DominicStaff
answered 6 years ago

Can you download the website to your computer, and check it by installing the theme into localhost? Maybe this issue has been caused by your hosting. Check it and let us know the result.

Andrew Roberts
answered 6 years ago

Once again, could you please address the errors here? –> http://stopmotionhaiku.com/wp-content/uploads/2014/05/Screen-Shot-2014-05-22-at-10.56.14-AM.png
I don’t see why I should go through the hassle of downloading the site to my computer if we’ve got errors, and the locations of those errors, staring us in the face…

BigHug
answered 6 years ago

Hi @drewrobcharles,
I logged in successful in cPanel of http://stopmotionhaiku.com/ but can’t do anything, all page are blank. So can you give me an WordPress admin account of stopmotionhaiku.com for further checking
Regards

Andrew Roberts
answered 6 years ago

I’m confused… I believe I’m using the DW Wall theme—the one that costs $49. I thought I paid for this so that I’d be able to customize the site more. (Here is the link for that: http://designwall.com/wordpress/themes/dw-wall/).
You’ve just sent me a link to WallPress… That is the free, less customizable version—isn’t that correct?

BigHug
answered 6 years ago

Hi Andrew,
Sorry about the confusion, I was looking at the name WallPress and mistaked it with our free theme WallPress.
I have deactivated our theme and plugins, and the problem still persists but on Chrome only. The issue does not happen on FireFox. I could not detect specifically why, but apparently it’s not from our theme or plugins. Temporary you can use Firefox to edit posts.
I will try to search around about this issue, but no promise.
Regards

Andrew Roberts
answered 6 years ago

What if we correct the individual lines of code that are displayed in this error screen: http://stopmotionhaiku.com/wp-content/uploads/2014/05/Screen-Shot-2014-05-22-at-10.56.14-AM.png ?
WHY ARE YOU REPEATEDLY IGNORING THAT PART OF MY QUESTION? I’ve brought it up many times. Please tell me why we can’t simply fix those individual lines of code.

BigHug
answered 6 years ago

Hi Andrew,
Again the problem is not from our themes and plugins, we have tried to fix by added

define('CONCATENATE_SCRIPTS', false );

in your wp-config.php file, and your problem was resolved. Please double check and let’s know if you still meet this problem.
Regards

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