Bob
asked 8 months ago

Hi Dominic, I am using Elementor with Astra Theme. I have created Elementor pages for the question list and also for the Ask A Question Form. However, after selecting my page in settings, the Ask A Question form page just shows blank, even with Shortcode present. Also, how do I make a question show as Elementor styled page and now a WordPress default? For example, here is the Question list page: https://www.staging1.organicoriginals.co.uk/forum/ If you click the question, the background turns grey which suggests it’s not picking up Elementor elements. What is going wrong? Thanks Bob

5 Answers
DominicStaff
answered 8 months ago

I have helped you resolve this issue, you can check your site now. 

sushi
replied 8 months ago

Hi,

Thanks, I’ve checked my site, nothing has changed? And when I try to open the ask question page in Elementor, I get an error, Sorry the content area was not found in your page.

DominicStaff
answered 8 months ago

We will discuss about this issue. 

sushi
replied 8 months ago

What does that mean? When can I expect some response?

sushi
answered 7 months ago

Still waiting for some answer please?!

Dominic Staff
replied 7 months ago

Yes, the “Safe Mode” is a safe environment that isolates Elementor and WordPress from the themes and plugins that might be causing the error.
However, when you create the ask question page while enabling this option, the page can not load with the safe mode is disabled.
In this case, you need to remove the page and create a new page with the safe mode is disabled.
I have created a new page and the ask question page is work file.

Lorenza
answered 7 months ago

Same…. @Dominic  Any information on what is causing this frequent issue? Is there a way to permanently fix it? 

Dominic Staff
replied 7 months ago

We can not access your site, please check your account in the previous email.

DominicStaff
answered 7 months ago

@sushi,
We have helped you fixed this issue. you can check the ask question page now.

sushi
answered 7 months ago

Ok this fix is no longer working. Did you apply the fix in the child theme? Perhaps a recent Elementor update has overwritten the fix.
Either way, The ask a question page is once again BLANK.
PLEASE can you fix this permanently?
Thank you!

DominicStaff
answered 6 months ago

Yes, I will accept your request now. Sorry about this issue. 

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