Jerome
asked 1 month ago

Hello,
I just purchased your DW Reactions Pro – WordPress Plugin plugin to display reactions on articles.
I have the DIVI theme and when I run the plugin it creates very big display problems for me, especially when I change page, it displays a mix of the last page visited + the new page.
It comes back in order when I refresh the page.
thanks for the help

5 Answers
DominicStaff
answered 1 month ago

In this case, you can send me the username & password of your site for further checking. 

jerome
answered 1 month ago

Hello
could you see?
thank you

Dominic Staff
replied 1 month ago

I sent and notified our technical team about this issue, we will check it.

jerome
replied 1 month ago

Hello,
could you see?
because it’s been a week since I bought this module and I would like it to work …
thank you

jerome
answered 1 month ago

Hello Can someone answer me? or do I have to request a refund? thank you

jerome
answered 4 weeks ago

Allo
Is there someone here ?

Dominic Staff
replied 3 weeks ago

Please accept my apology for the delay in getting back to you. We have checked and see that your theme conflicts with the mobile js of the plugin. We are checking and fixing the issue. You can disable the mobile js and can not vote on the mobile to use on the Desktop. Let me know if you want to disable it.

jerome
answered 3 weeks ago

Hello
Sorry but given your response time just too long (near 1 mont) I switched to another module that works very well.
In addition, I use the DIVI theme which is THE theme that many people use more and more so when you tell me that your plugin is not compatible with DIVI and that your solution is to deactivate on mobile, while more 80% of people use a mobile to go to sites …. I find that absurd.
I made a request for refund of the plugin, I believe you received it, the slightest courtesy would be to accept it.
Thank you

Dominic Staff
replied 2 weeks ago

Sorry about that. We have fixed the issue and released the latest version 1.2.4. If you want to use this version, we can help you install it on your site. Please let me know, if you want to have it.

jerome
answered 2 weeks ago

no sorry I no longer wish to use your module

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