briturThis would be very useful. Also would like to add another question here.
If I set up a question on my web site, and want a person to answer it, would be good send an email where they are notified. And also to resend, people quite lazy and forget full.
Your catchpais too quick I had to reverify a couple of times.
DominicIf you using the free version you can purchase the following plugin to allow user upload the image:
https://codecanyon.net/item/dw-tinymce-imgur-upload-wordpress-plugin/16386641
Also, you can update the plugin to the pro version to use the upload file. We have included this option in the pro version.
I am afraid with all due respect not very impressive.
First my question had about 5 parts, and your answer relates just to one, thank you.
But the other 4 parts I dont see here. I thought I had taken a copy but can’t find it at the moment.
I need info on the pro version, nothing on your web site about this. Price, specifications.
I also had a quick look at showcase, not very much interesting there. I would like to see a professional site using your tool, send me a link please.
The other part was if I as the admin create a question for a specific user to deal with, it would be good if it could be resubmitted from either back or front end to my designated user. Do you have this?
I need to know how I can change the status of a question on my website if there is an answer, the question shows status “answered” and no further answers can be given. That is ridiculous we live in a world where there are multiple answers to questions.
My website the q&a module is on the top horizontal menu bar
https://gobaug.org
1/ At the moment, we have not a page to introduce about the pro version on our site. We are selling the plugin on the Codecanyon and you can go to the link that I have sent to you in the previous answer to get all the info about the plugin.
Also, we are planning to create a page for the plugin. We will try to finish this page as soon as possible.
The showcase page is a list of our themes, not plugins.
You can see the following screenshot about the setting of the pro version: See the screenshot
2/ At the moment, the plugin does not support to create a question for a specific user to deal with via back-end or front-end as you mentioned here.
3/ If you is Admin or author, you can change the status while editing a question or go to the Dashboard > Questions > Edit questions.
I would like to see some sites ussing this in a professional way like me.
1) At the moment if someone answers, the question is closed, anjd cannot be opened from the backend and no more answers are possible.Ridiculous.
2) Considering the pro version, but quite expensive and not good info about what is needed, so I dont know. My feeling is it probably does not work properly.
Can you help me here, please??
If you are interested, do have a look at what I am doing with your free version. On the top menu bar, look at all answers.
Is there any way of getting faster answers as I am in a huge hurry!
https://gobaug.org
pierreYes it is very strange here. We have only 1 answer per post every 24 hours and not the week-end.
Apparently Dominic look at these mails once per day !
Crazy isn't it ?
The first quality when you buy a product here is "patient". But each question receive a answer…!
Why Dominic ? Are you alone to fix problem and answer to us ? Why just one answer every 24h ?
Thank you.
Regard.
Very good Pierre. Are you technical support or a potential customer like me?
Now I have an explanation, and if this is correct. It is so stupid.
Is it the same with the Pro version?
When you visit your site DesignWall, they try to give the impression of quality, And this is not the truth.
So I need to get a solution very fast.
If you are with DesignWall, can we talk on the phone to see what solution we can have? If so, please send me your number. My Skype no is “brianturner” Sweden Huddinge..
No sorry, I’m a customer like you,
I bought a template, which is bugged a lot, and since 3 weeks we tried to fix it…!
With one answer a day, it is so slow… 🙁
Now we are almost at the end. Ouf!
It is just my client who want absolutely this template…
I don’t know what is the Pro version. If I bought a template, I imagine I have the pro version for this template.
Good luck !!!
Regard.
DominicI know what you want. At the moment, we will check and answer the question in 24h, we can not take care the forum 24/24. We have many tickets to check and support in a day. We are trying to answer the question as soon as possible. If you have a big issue/ important issue and need to fix, you can use the chat box, we will try to check and help you.
You can check support policy here: https://www.designwall.com/support-policy/
@britur:
Please contact me via Live chat and send me username & password of your site for further checking, we will discuss about your issue via live chat.
Ok, I understood. But it is a little slow if someone, like me, buy a template with bugS.
Sorry about that but that's the true.
And thank you for your answer.
Regard.
britur
Yes, I agree but I think I can provide a solution, just 5 minutes, Last time I try.
Hi Pierre
Thanks for info. I think we may have the same objectives, so I will be in touch with Dominic as he probably will see this message.
Do send me an email and we can have direct communication and I will let you know what I know.
My email is [email protected] and I am based in Sweden.Where are you? France maybe because your name is very French. I am also on Skype, and my mobile no in Sweden is 070 7749998.
Do this please if you want a solution ASAP.
Hi Dominic
Thank you very much for your response. Great!
Before sending you critical info re user name and password, I must be sure about the security.
And I don’t know how I should get in touch with Live Chat. Could Skype be an alternative for you in thsis very special situation?
You can send your info via email: [email protected]
We will check and help you resolve it as soon as possible.
Hi Dominic
When can I get an answer from you.I am in a little bit of a hurry, not that this will chnage your thinking.
But please let me know. Is it once every 24 hours the system can provide an answer?
Best
Brian
You can chat with me via live chat. Our team does not provide support service via Skype. Also, you can contact us via email: [email protected]
Not making this easy, have not used live chat software before, where and how do we do this? Do you have a guide?
Please answer my question, where do we chat? Last time of asking. This support could be a little faster!
Use our live chat here: http://prntscr.com/ibqb69
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