Francois Lachance
asked 5 years ago

HI,
The plugin stop working properly.
Users cannot input text in question details and answer question.
I’m using the latest version of the plugin
The plugin setting and dashboard are not there anymore.
Any ideas what can cause this?
Regards

5 Answers
DominicStaff
answered 5 years ago

Firstly, please deactivate  all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.

Francois Lachance
answered 5 years ago

Thank you for your reply.
I deactivate all the plugin.
For the dw plugin not showing the setting in the dashboard. Be-pro listing was causing this issue, but still couldn’t input text in answer details and question details. No plugin is causing the input text.
Any suggestion how to fix this issues with bepro listing( I would like to keep both plugin) and even if I disable the be pro plugin I still cannot use dw question plugin since I cannot answer the questions.
Thank you for your help
Regards

DominicStaff
answered 5 years ago

Unfortunately, our plugin is conflicting with an other plugin, so we don’t yet fix it for you right now. We will consider and discuss as well this in the upcoming version of the plugin.
However, if you disable Be-pro plugin that DW Q&A plugin still don’t work, you can send me username & password of your site (via private answer) for further checking.
Sorry about that and also thanks for letting us know.

DominicStaff
answered 5 years ago

Unfortunately, our plugin is conflicting with an other plugin, so we don’t yet fix it for you right now. We will consider and discuss as well this in the upcoming version of the plugin.

Francois Lachance
answered 5 years ago

Hi Dominic,
pire manage to make it work, but I still don’t have access in the dashboard to manage answer. I want to know  where the questions andanswers are save in database?
Thank you

ptsweb
replied 4 years ago

Francois, could you please tell me how you were able to type in the details and answers? I have the exact same issue. Thanks!

DominicStaff
answered 5 years ago

Apologies for the delay in replying to you, you just possible find all the answer & question in the Dashboard > Q&A.

ptsweb
answered 4 years ago

I have the exact same issue, and it is a conflict with my theme. The issue does not occur to users who doesn’t have theme permissions. So, all this time, it has only been an issue for me, no one else. So, I resolve the issue this way: I created a user role specifically for answering and asking questions that has no theme editing permissions, and I created a new account for myself with that user role.

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