Anatoly Stupin
asked 10 years ago

Hey! When I am send the letter on contact’s page I see this: 

And when letter is delivered nothing changes 🙁

2 Answers
Anatoly Stupin
answered 10 years ago

Jackie Lord
replied 10 years ago

Can you tell me what the theme that you are using?

Anatoly Stupin
replied 10 years ago

DW SImplex

Jackie Lord
answered 10 years ago

I think that the issue was caused by several reasons:

1. Error while configuring the Contact Form: you can log in to Dashboard > Contact > Contact Form 1. Look into the “Mail” and check if you have a correct email config in “To” field

 

2. Conflict with Server/ Hosting: you can double check by installing this plugin into your site: http://wordpress.org/plugins/check-email/

Follow the instruction and you will know if your server/ hosting can capably sending email.

If you still cannot figure out, please send me your site URL and admin account via our Contact Form and I will help you out.

Anatoly Stupin
replied 10 years ago

what is your email address?
I want to send the admin’s account login and passw.

Jin
replied 10 years ago

Hi Anatoly,
You can send the credentials either via Contact Form (it will direct to an email of DesignWall) or you can create a private question.
Either way that you find it convenient.

Anatoly Stupin
replied 10 years ago

I have been waiting for a looooooong time. Where is my answer?

Dominic Staff
replied 10 years ago

I have received your username & password of your site. But you need to send me your site URL

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