Anatoly Stupin
asked 7 years ago

Hey! When I am send the letter on contact’s page I see this: 

And when letter is delivered nothing changes 🙁

2 Answers
Anatoly Stupin
answered 7 years ago

Jackie Lord
replied 7 years ago

Can you tell me what the theme that you are using?

Anatoly Stupin
replied 7 years ago

DW SImplex

Jackie Lord
answered 7 years ago

I think that the issue was caused by several reasons:

1. Error while configuring the Contact Form: you can log in to Dashboard > Contact > Contact Form 1. Look into the “Mail” and check if you have a correct email config in “To” field

 

2. Conflict with Server/ Hosting: you can double check by installing this plugin into your site: http://wordpress.org/plugins/check-email/

Follow the instruction and you will know if your server/ hosting can capably sending email.

If you still cannot figure out, please send me your site URL and admin account via our Contact Form and I will help you out.

Anatoly Stupin
replied 7 years ago

what is your email address?
I want to send the admin’s account login and passw.

Jin
replied 7 years ago

Hi Anatoly,
You can send the credentials either via Contact Form (it will direct to an email of DesignWall) or you can create a private question.
Either way that you find it convenient.

Anatoly Stupin
replied 7 years ago

I have been waiting for a looooooong time. Where is my answer?

Dominic Staff
replied 7 years ago

I have received your username & password of your site. But you need to send me your site URL

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