Chris Berg
asked 5 years ago

Support,

Everytime I try and insert images into the DW: Column widget on version 1.2.5 and try to save it, it always throws an error and says "Are you sure you want to do this? Please try again" so I click okay and it reverts everything back to before I put in the image. Could you help me here? Until this gets fixed, I’m stuck with no images at the top of my website (kchanews.com). Thanks!

2 Answers
DominicStaff
answered 5 years ago

Hi,
Most commonly, this error is caused by a plugin or theme that is installed on your site. To investigate which plugin or theme is causing the issue, you will need to deactivate all your plugins.
Regards,

Chris Berg
answered 5 years ago

Just to update: I deactivated all plugins and rename the plugins folder "plugins-old" to ensure they were deactivated. Tried the widget again and it worked. So I reactivated the plugins folder back to "plugins" and tried it, and it didn’t work. So now I knew it was a issue with a plugin. Problem is, I have a lot of plugins as we are a news website. So I start with the biggest one first, JetPack. I deactivated that, tried the widget and it now works. So it looks like it could be JetPack causing the issue. Weird part is, I reactivated it and tried the widget and it STILL works. So not sure what happened but it’s working nice now. Thank you for your help Dominic!

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