TELL Communications Limited
asked 9 years ago


It is observed that some of the posts sharing buttons are not visible the DW Focus theme being on the latest version.

For example Twitter/LinkedIn buttons are not visible (despite Facebook/Google+ being visible).

Looking at the source, it is observed that ``` <span id = twitter> ``` does not have ``` <div = class="box"> ``` within it, like it was the case for ``` <span id = facebook> ```

2 Answers
answered 9 years ago

I have checked our demo and social sharing still work fine.
Firstly, please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.
If you still face there issue, you can send me username & password of your site for further checking (via private answer).

Phil Lameira
answered 9 years ago

I’m having the same issue. The twitter sharing line disappeared last week without any code changes.

dominic Staff
replied 9 years ago

At the moment, we have released the latest version 1.2.7 and fixed this issue and still not yet update on the demo. Please peace of mind that in the package 1.2.7 fixed issue about the Twitter.
We have updated to use a DW Social share plugin to apply social share into the site.
Our plugin:

About the Twitter in the older version. The Twitter are ending support for retrieving share counts, which is the underlying cause of this error. They said they’d remove their special share count URLs in October, but it looks like they’ve taken the API endpoints down a little early!

in the latest version of the theme resolved this issue; twitter badges will no longer display counts.
Sorry for the inconvenience with this, and I hope that helps to clarify things.

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