asked 2 years ago

Hello Sir,
DW Reactions worked fine, but DW Reactions Pro breaks my theme in several ways. I just bought and added it. Almost as if it is loading every hidden element of my theme at once, and loading pages within pages when you click links. Very weird.
# How the site looks before and after:
1. Here is the site working as normal, before installing DW Reactions Pro: https://mediatricks.org/wp-content/uploads/2021/12/working.png
2. Here is after installing the plugin, with broken header and footer: https://mediatricks.org/wp-content/uploads/2021/12/broken.png
3. Weirdly, here is what happens when you click a link on a post to go to another post: https://mediatricks.org/wp-content/uploads/2021/12/broken2.png

(As you see, it doesn’t go to the new URL, it loads the content beneath in a weird way.
# How I tried to fix it:
a). I have disabled all my other plugins one by one to see if it was a plugin conflict, and it is definitely DW Reactions causing the problem.
b). I also uploaded the plugin through my ftp and also through wordpress itself, and it caused the same problem both times.
c). The problem happens on all 3 reaction styles, and no matter what settings you use to embed the reactions unit.
# Is this an issue you know how to solve?
Many thanks
P.S. DW Reactions free version did not cause these issues.

1 Answers
answered 2 years ago

Please accept my apology for the delay in getting back to you. We have checked and see that your theme conflicts with the mobile js of the plugin. We are checking and fixing the issue. You can disable the mobile js and can not vote on the mobile to use on the Desktop. Let me know if you want to disable it.

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