John Basile
asked 8 years ago

“Removing the old version of the plugin…
Could not remove the old plugin.
Plugin update failed.”
Thanks for any suggestions you have. 

2 Answers
answered 8 years ago

Open FTP and kill all 🙂 Then re-install those plugins. It is better not to open admin panel while removed so you have it still activated.
But do backup. It can Save Willy.
If you still face there issue, you can send me username & password of your & your hosting (via private answer) for further checking.
Hope this helps !

John Basile
replied 8 years ago

Thanks, Dominic. I’ve followed your instruction, but still can’t get the plugin’s update messaging to go away. If you have a few minutes to have a look, you can log into the SFTP here:Server: tessant-guestPass: !GuestUser#1Not a high priority, so don’t sweat it. Thanks again. John

answered 8 years ago

 I have checked the folder inside of your FTP and I have already uploaded dw-twitter 1.2.1  into your http://FTP.  You can log into Dasboad>> Plugins, please re-activate the plugin, if the problem exists, grant your password and username for further checking.

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