Patrick Young
asked 7 years ago

Hi,
We’ve installed the plugin on our site: http://www.myentrepreneurmagazine.com . When you click on ‘Questions’ it brings up the page. But if you go to a specific question there is a big space between the headline and the question. And beneath the question it says: An internal error occurred: 51A05FBBFA5E8.AC2CDEA.900D9A58 . I have disabled all our plugins in case there was some sort of conflict but that has not made any difference. Can you help fix this?

1 Answers
DominicStaff
answered 7 years ago

To resolve this issue, you can add the following code to the style.css file:

.single-dwqa-question #metabox {
  display: none;
}
.dwqa-list-question .dwqa-question { 
 min-height: 145px;
}

Hope this helps !

patrickyoung
replied 7 years ago

That did the trick. Thanks.

patrickyoung
replied 7 years ago

Think I spoke too soon. The code works when you’re logged in to the site.. If you’re not logged in, the error code has disappeared, but the question is far below the title. So you won’t know there is a question there unless you scroll down. Please see; http://www.myentrepreneurmagazine.com/question/any-good-books/
is there anything you can do about this?

dominic Staff
replied 7 years ago

I need to debug directly on your site, please PM me url, admin and ftp credentials of your site.
Regards,

patrickyoung
replied 7 years ago

Sorry I’m not allowed to give out our admin access details. Is there nothing you can suggest that we can do to fix this problem?

dominic Staff
replied 7 years ago

Have you tried contact with the Hosting. After contacting, if you still face there issue please let us know.
Regards,

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