Backend fix needed for DW Timeline PRO

Aaron Sikkink
asked 4 years ago

Hi support,
The DW Timeline Pro theme does not work with the latest version of WP (in the backend). There seems to be a css/js problem. Everything looks messed up. When I change to a different theme, the problem is gone. And I’m getting a constant update notification to update to the latest TimeLine pro version. Even when I just updated it. Don’t know what is wrong.

I don’t want to hand out my credentials, so could you please share the fix? It seems more people have this issue. Thanks!
Aaron

3 Answers

DominicStaff
answered 4 years ago

Thank you for your feedback. I sent and notified to our technical team about this issue, we will check and fix it as soon as possible.

Aaron Sikkink
replied 4 years ago

Thank you Dominic, looking forward to a fix.
Aaron

Aaron Sikkink
answered 4 years ago

Hi guys, any updates on this?
Currently the wp-admin backend is now completely unusable.
https://ibb.co/tP06gQM

Is it perhaps this line that causes it?

<script src='/wp-content/themes/dw-timeline-pro/assets/js/admin-scripts.min.js?ver=5.5.1' id='dw_timeline_admin_scripts-js'></script>

Dominic Staff
replied 4 years ago

I have checked and fixed some issues for the theme. However, your issue does not show in the our theme. Please disable all the plugin to check this issue. If you still face their issue, you can send me the username & password of your site for further checking.

DominicStaff
answered 4 years ago

I have updated and see the backend is brocken now. In this case, you should try to disable the plguins. I think the theme conflicting with another plugin. I have tested on our local and the theme still works fine.

Pleases send me your FTP account.