violet khodagolian
asked 2 years ago

Hi,
I recently updated to latest version of dw focus 1.3.2 and the tabs and columns widget do not allow me to add widgets inside. When i drag and drop the “cut out” box does not appear inside, only below or above. Also i deactivated all my plugins to see if it helped but it did not.
please help,
Violet

2 Answers
DominicStaff
answered 2 years ago

Please send me username & password of your site for further checking.

DominicStaff
answered 2 years ago

I have checked your site and see that you are using the older version of the DW Focus theme. We have released the latest version 1.3.2. Please download latest version from your profile. 

violet khodagolian
replied 2 years ago

Hi Dominic,
Thank you but what you have checked is the LIVE site, which is running the old version. I’m trying to update it and thats why I directed you to the STAGING site. As I mentioned in my previous comment, you need to acces the specific IP address I indicated. You can best do this by redirecting the ip through terminal.
If you visit asbarez.com without redirecting the ip you will see the live site which is not updated.
Please check again and let me know what the problem is.

Also would It help if I send you screenshots of the admin panel?

Dominic Staff
replied 2 years ago

Yes, I have tested and checked on our demo and your site. the widgets still working fine.
In this case, you can try to remove all the DW Tabs & DW Column widget in the sidebar positions.
Then add new widgets from the Available Widgets column.
Also, you can not drag/drop the widgets in the sidebar position into the DW Tabs and DW Column, you should drag/drop new widget.
Wath the following video: https://drive.google.com/file/d/0B1R3_VNtyptqWXNpakwtS2NseWc/view

violet khodagolian
replied 2 years ago

I cleared All the inactive widget and am still not able to drag and drop into accordion nor tab.

Dominic Staff
replied 2 years ago

I have checked your site and see that the DW Tabs/ accordion still working fine.
See the screenshot: http://prntscr.com/g9gc1e

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