vincent chat
asked 8 years ago

Hello,
 
I have a problem with the DWQA plugin: The notifications emails are only working for the site admin, when I try to get a notification when posting as a guest or a subscriber, they don’t receive anything.
if I check” send a copy of the email to the website administrator”, I see that the admin receive the mail, but never the subscriber or guest.
Do you have an idea from where it can come from?

4 Answers
DominicStaff
answered 8 years ago

Hi,
  If you want to send the notification emails when there are new questions, answers & new comment, just navigate to backend >> notification, then add the email addresses that you want to send, of course you can add many emails (Ex: [email protected], [email protected], ….)

vincent chat
answered 8 years ago

Hello Dominic,
 
Thank you for your quick answer. Maybe I misunderstood the feature, but the plugin should send the email to the person who create the question right?
 
For example: “user1” asks a question. “user2” replies. User 1 should receive the notification email that someone have answered his question (it’s checked in the options panel).

In my case, this only works if “user1” (the user asking a question) is the website admin. If “user1” is a subscriber or a non-logged user who entered his email when creating his question, nothing happends.
  
if I check ”send a copy of the email to the website administrator”, the administrator will receive the email that the question of  “user1” has been answered, but “user1” still doesn’t receive anything.
 

DominicStaff
answered 8 years ago

Hi,
I have checked on our demo and still work fine, you can send me username & password of your site (via private answer) for further checking.

vincent chat
answered 8 years ago

Hello,
Thank you for your quick answer Dominic,
I think it comes from my wordpress installation or shared hosting settings, I have subscribe to the “Mandrill” mail service and send the notifications email using their service and everything is working perfectly!
So I will not bother you with this, unless you want to see from where it comes from for debugging purpose.
 
Thanks and have a great day!

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