Annie Han
asked 8 years ago

The Facebook Share counter seemed to be working for a bit, but after a while it “refreshes” or goes back down to zero. 
I checked this morning and it was at ~1500 shares…and now it’s at 0. 
Here’s the article for reference: http://media.bookbub.com/blog/2014/12/04/8-books-to-read-if-you-liked-cheryl-strayeds-wild/
Any idea what’s going on? Can you please look into this? Thanks!

Cover
replied 8 years ago

There is some problem with Facebook social API.It is 2200 shares now.

2 Answers
DominicStaff
answered 8 years ago

Hi,
Please refer the answer of @Cover provided. If you still face there issue, you can send me username & password of your site (via private) for further checking.
Regards,

anton
replied 7 years ago

Hello. I have the same problem with the facebook-counter – sometimes it shows zero & it doesn’t depend on the theme-version [1.08 / 1.10 tested]: http://goo.gl/IgTvtl
Facebook debugger shows 11 likes & 2 shares at this moment.

I’ve just added the following plugin https://wordpress.org/plugins/wp-social-likes
It works correctly, you can see it under default social-action panel by changing the value of "opacity" to "1" in the ‘social-likes_visible’-class.

dominic Staff
replied 7 years ago

Thank for your sharing @anton. we appreciate it.

anton
replied 7 years ago

Now your counter works correctly, I try to notify, when this bug shows up again. I hope that you’ll be able to mark it promptly.

anton
replied 7 years ago

Doesn’t work again: http://goo.gl/76tOF5

«wp-social-likes-plugin works correctly, you can see it under default social-action panel by changing the value of "opacity" to "1" in the ‘social-likes_visible’-class».

dominic Staff
replied 7 years ago

I sent and notified our technical team about this problem. We will check your issue. However, you can send me username & password of your site (via private answer) for further checking.

Hailey Day
answered 7 years ago

I’m having the exact same issue with my Facebook share counter randomly resetting to 0.

dominic Staff
replied 7 years ago

Please create a private issue then send me username & password of your site for further checking.

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