Amalia McMahan
asked 4 years ago

Hello,
this what I have at the end of the submit question form:
An internal error occurred: 5248B6F9B6009.A8CACC2.9A03CD3F

And the ReCaptcha is gone.
Any idea what’s wrong??
Thank you

3 Answers
DominicStaff
answered 4 years ago

Hi,
I’m not sure about this issue, you can send me username & password of your site (via private answer) for further checking.
Regards,

DominicStaff
answered 4 years ago

This is an reCaptcha internal error that occurs when the domain hosting recaptcha scripts changes without the new domain being enabled in the reCaptcha key. Your browser sends a request to google server using a public key and referer from your new domain (where it doesn’t work) which hasn’t been enabled for the reCaptcha key. That public key is linked to your old domain, thus your browser will execute the recaptcha script and in return it will get a reject from the server.

Fix reCaptcha "An internal error occurred"

Go to https://www.google.com/recaptcha/admin and submit the new domain to the key.
Hope this helps !

lunchblocks
replied 4 years ago

It does thank you!

DominicStaff
answered 4 years ago

I have helped you resolve the issue with reCaptcha, you can check & test to submit some questions on your site. Please tell me know, if you still face there issue.

Regards,

lunchblocks
replied 4 years ago

It works! Thank you for your help!

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