pierre
asked 2 years ago

Hello,
it is very strange here. We have only 1 answer per post every 24 hours and not the week-end.
Why ?

The first quality here when you buy a product here is “patient”. But each question receive a answer…!
 
Why Dominic ? Are you alone to fix problem and answer to us ? Why just one answer every 24h ?
Thank you.
Regard.

1 Answers
DominicStaff
answered 2 years ago

I know what you want. At the moment, we will check and answer the question in 24h, we can not take care the forum 24/24. We have many tickets to check and support in a day. We are trying to answer the question as soon as possible. If you have a big issue/ important issue and need to fix, you can use the chat box, we will try to check and help you.
You can check support policy here: https://www.designwall.com/support-policy/

pierre
replied 2 years ago

Ok, I understood.
Thank for your answer.

Regard.

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