Egen Tutu
asked 4 years ago

Hello.
1. I add text on Welcome-Box on Social Wall.
https://yadi.sk/i/3K-LM8b9rcmBZ
After refreshing the page can see the damaged font
https://yadi.sk/i/Tso6QmIJrcmBd
and this broken on Home Page
https://yadi.sk/i/s227WGwdrcmCW

2. I have problem with Facebook link. I add my profile on “Facebook Username” (https://www.facebook.com/geometreefurniture–> geometreefurniture)
https://yadi.sk/i/IDcbmkJwrcmBu
But on HomePage->FaceBook-Box link to the Facebook.com, but not my link facebook.com/geometreefurniture.
https://yadi.sk/i/Wu36qLpUrcmCA

Help me. Thanks.

3 Answers
Allen
answered 4 years ago

Hi, for your situation, i’ve check on my local host and seeing that the theme work fine, Right now the DW Fixel have update to version 1.1.2, with the Facebook block re-work, and many bug fix, you can try update to the latest version of DW fixel : https://www.designwall.com/wordpress/themes/dw-fixel/

If you still facing this issue, please send me your website and an admin account to log-in via private answer. We’ll help you resolve the problem.

Egen Tutu
answered 4 years ago

I bought the theme through http://themeforest.net site. How to update it? (my version 1.1.0)

Allen
replied 4 years ago

According to the new license scheme, we apply the limit 1 year to update and technical support which is quite common across WP theme clubs now.
In your case, I would like to make an exception that I will enable the update access so that you can upgrade your theme to our latest version for free, no extra cost for this. And you can use this version for lifetime.
However, if you wish to get future updates or technical questions access, a renewal fee $34.3 will be applied then.
Hope for your understanding.

Egen Tutu
replied 4 years ago

I bought the theme 2 May 2016

Allen
replied 4 years ago

ok, please wait

Allen
replied 4 years ago

ok, you can check your profile right now, you can download the latest version from our website.

Egen Tutu
replied 4 years ago

Thank, you.
After the upgrade theme on the ftp, my changes will not be lost on the site ???

Dominic Staff
replied 4 years ago

Please send me username & password of your site, I will check and help you resolve it.

Egen Tutu
replied 4 years ago

Thank, you.
After the upgrade theme on the ftp, my changes will not be lost on the site ???

Egen Tutu
replied 4 years ago

I sent you in the mail to access the site. Look please Wellcome box and update the theme

Egen Tutu
replied 4 years ago

You helped me?

Dominic Staff
replied 4 years ago

I have helped you resolve this issue, you can check your site now, and help me change the heading 1 and heading 2 of the Welcome box, I have put some words to check your site.

Egen Tutu
replied 4 years ago

I refresh home page, and welcome-box broken now

Thanks for your help in updating the theme

Egen Tutu
replied 4 years ago

You helped me?

Egen Tutu
replied 4 years ago

You helped me?

Egen Tutu
replied 4 years ago

Hello, we never got to do Heading 1 and Heading 2 in the wellcome-box. site: geometree.by
login and pass to the site i sent to you yesterday.
Thanks

DominicStaff
answered 4 years ago

I have helped you resolve this issue, you can check your site. It working fine now.

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