Michael Winn
asked 8 years ago

I purchased the Focus Theme. It is running. And then I upgraded to WP 4.1 and presto! I can no longer customize the them – the page states it is loading but nothing every happens. I would like to change the background but cannot at this point. Will there be a fix?

Michael Winn
replied 8 years ago

This should be in DW Focus – sorry….and – this problem occurs in all the browsers I use.

1 Answers
DominicStaff
answered 8 years ago

Hi,
Firstly, please deactivate  all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.
If you still face there issue, you can send me username & password of your site for further checking (via private answer).
Regards,

Michael Winn
replied 8 years ago

Thank you! By process of elimination, I found out that it was the "Wordpress Shortcodes" plugin by Synved that caused the problem.

Erdogan Özdemir
replied 6 years ago

Hi Dominic,

I move the wordpress from a temporary folder on the root and now I cannot see the cusomization screen.
I tried to desactivate all plugins but no effect. What should I check?

Best regards,
Erdogan Özdemir

Dominic Staff
replied 6 years ago

You can create a private question and send me username & password of your site, I will check and help you resolve it.

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