ScoopMasters
asked 6 years ago

My admin panel may not be displaying the information properly. In the Question tab- All the rows in the table (Title, author, tags, date, category etc.) are all squished together. Each cell (column) only has about two characters in it and that causes the rows to be as tall as the whole screen, with the words displayed vertically. Does this make sense? I’d throw in a screen shot, but there’s no place to do that. Can these “cells” be adjusted?

3 Answers
DominicStaff
answered 6 years ago

Could you please grant me access to your backend so that I can see exactly what is happening with your site?
To do so, please send me your admin account via private answer!

DominicStaff
answered 6 years ago

1.Regarding the issue with the admin panel, that is because the lẹngth of the title is so long, therefore it can not display enough content of the title. No worries, it doesn’t affect on your site as well as the plugin.
2.To resolve the issue with the Question page, you can find here for the document guide on how to create 2 file: content-start-wrapper.php, content-end-wrapper.php
Link:
http://cmspioneer.com/designwall/guide/dw-question-answer-plugin/#Style_integration
– Please add the following code to the content-start-wrapper.php file.

   <div id="main-wrapper" class="container">
    <div class="container" role="main">
        <div class="row column-content-wrapper">
            <div id="content" class="span9 article-container">
            <?php if( is_page() || is_archive() ) { ?>
            <header class="page-header">
                <h1 class="page-title"><?php _e( 'Question & Answer', 'yourtheme' ); ?></h1>
            </header>
            <?php } ?>

– Please add the following code to the content-end-wrapper.php file.

              </div>
            <div class="span3 right tc-sidebar">
                <?php get_sidebar(); ?>
            </div>
        </div>
    </div>
</div>

Save it and see how that goes.
Hope this helps !
           

ScoopMasters
replied 6 years ago

I created the two files, added the codes above, and nothing changed. Still have the “site map” looking content at the bottom of the page(s).

Dominic Staff
replied 6 years ago

you can change the “Role” for the acc which you sent me, we will help you check & resolve it.

ScoopMasters
replied 6 years ago

Be my guest. 🙂 Changed.
Thanks.

Dominic Staff
replied 6 years ago

I have checked your site and I can not find the two files which you added.
I think you mistake about position to add 2 file, please add 2 file in the folder path "\wp-content\themes\your-theme\dwqa-templates"
If you still face there issue, you can send me your FTP, we will help you resolve it.

ScoopMasters
replied 6 years ago

Duh, I put them in the “themes” folder instead of “my theme’s folder”. I moved them there now, but still the same results. (Should they be put in the child theme when all is said and done?) Thanks.

Dominic Staff
replied 6 years ago

You can check your site now, i have helped you resolve it.

ScoopMasters
replied 6 years ago

Looks like you did it! Thanks. Now, what did you do? Or what did I do wrong to cause this? Otherwise, resolved!

DominicStaff
answered 6 years ago

I have replaced the following code:

  <div id="content" class="span9 article-container">

With new code:

  <div id="content" class="span8 article-container">

You can check the content-start-wrapper.php file in the Dashboard > Editor.

ScoopMasters
replied 6 years ago

Ah, makes perfect sense. :-/)
Thanks.

ScoopMasters
replied 6 years ago

Dominic,
With the last update, all the changes you made got overwritten. The DWQA looks like it has the site map at the bottom of the pages again. How can I keep the changes thru the updates? I worked on this for over an hour and I couldn’t get it to work again. Any ideas? (my last change was to add the 2 files mentioned above to a child theme, but that didn’t work.)

Reminder:
Click on DW Q&A tab, look on the right side of screen and you’ll see what I mean. (unless it’s only me.) If you have a moment, can you visit the page without logging in and scroll to the bottom of any question and see if you see what looks like a sitemap?

Dominic Staff
replied 6 years ago

At the moment, I go to your site and get a error: 500 Internal Server Error. Please check your site now.

ScoopMasters
replied 6 years ago

GOD, I hate wordpress! It worked last night. I’ll see what I can do and let you know.

ScoopMasters
replied 6 years ago

Still working on it, and open to suggestions. I tried deactivating all plugins, and renaming the .ataccess… nothing. I’ll try contacting host.

ScoopMasters
replied 6 years ago

Working now. (No idea what happened) Still have issue with dwqa looking like a site map at the bottom of screen.

Dominic Staff
replied 6 years ago

Don’t worry ! I have checked your site, you can find here for the document guide on how to create 2 file: content-start-wrapper.php, content-end-wrapper.php
Link: http://cmspioneer.com/designwall/guide/dw-question-answer-plugin/#Style_integration
After finishing, please let me know. I will help you resolve it.

ScoopMasters
replied 6 years ago

OK, did that. It looks like it worked this time. Will this file stay intact after I update the theme? Also, where do I make the container a little narrower. (which file to adjust the width of container/ body. Only DWQA is full width, the rest of the site is narrower.)
Thanks! (Again)

Dominic Staff
replied 6 years ago

Right now, you can check your site. If you don’t want to lost all changes that you customized, before updating the latest version, please mark and copy all files that you edited in the dwqa-templates folder, After finishing, you add all the file that you customized to your theme.

ScoopMasters
replied 6 years ago

Okie dokie. Will do. Thanks for all your help.

ScoopMasters
replied 6 years ago

Well, it did it again. I copies the start and end content wrapper files, updated the plugin, made sure the files were still intact. Now, the site map looking data is on the right side of the page instead of the bottom. Now I'm lost again. Any ideas? (FYI: You still have access)

Dominic Staff
replied 6 years ago

I have checked your site and still work fine. If you still face there issue, you can send me a screenshot for further checking.

ScoopMasters
replied 6 years ago

Sorry to bother you. It looks good here too. It didn’t last night. (strange) I don’t think I’m going senile yet… If this happens again, I will take a screen shot right away. Seems to happen after I update anything. Thanks for checking it out.

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