Do An Duy
asked 5 years ago

Hi,
If a non-logged-in user posts a question and I set that question to be private and then answer it, the user won’t receive email notifications.
Can you please look into this?
Thanks.

2 Answers
DominicStaff
answered 5 years ago

Yes, I have sent and notified to our technical team about this issue, we will check and update this issue in the next version.

Do An Duy
replied 5 years ago

Thank you very much.

Dominic Staff
replied 5 years ago

I have checked your site and see that you are using the older version of the plugin, we have released the laster version 1.1.2 and we have fixed/improve many issues and options. I think you should update the plugin to latest version.
If you have not any custom the file in the older version, you can download the latest version and override the old version. Or you can disable and remove the old version then install the new version, all the questions and answer won’t lost on your site.

Do An Duy
replied 5 years ago

Thank you for your reply.
The reason I didn’t update is that newer versions don’t send email notifications to anonymous users (version 1.0.5 does this).

Does the latest version solve this issue?

Dominic Staff
replied 5 years ago

Yes, we have fixed this issue to the latest version.

Do An Duy
replied 5 years ago

Hi,
I've just tested it and it doesn't work.
I downloaded it from Codecanyon. In WordPress, it is shown to be version 1.1.0.
I see in the changelog that the latest version is 1.1.2.
Where can I get 1.1.2?

Dominic Staff
replied 5 years ago

I have helped you install the latest version 1.1.2 into your site. Please check and test the plugin. If you still face their issue, you can let me know, we will check and help you resolve it.
Hope this helps!

Do An Duy
replied 5 years ago

Thank you very much for your help.
However, my Questions page looked broken, probably because two versions were installed at the same time, so I reverted back to 1.1.0.
Can you please send me the installation file for 1.1.2 so that I can try again?
Thanks.

Dominic Staff
replied 5 years ago

I have shared a link to Dropbox for you via email, you can check and download the latest version now. If you have any issue, please let me know. We access your site and help you resolve this issue.

Do An Duy
replied 5 years ago

Thank you, Dominic, for your file.

I tried installing that version but it made my page look broken.
Please see these screenshots: https://imgur.com/a/egnQJ
All other versions don’t have this problem.
I have reverted back to version 1.0.5.

When I went to plugin’s templates folder, I saw that it is missing the PHP files. May this be the cause?

Thanks.

Dominic Staff
replied 5 years ago

Please accept my apology for the delay in getting back to you. let me know if you have any customize on your site with the previous plugin.
Please send me username & password of your site, I will check and fix it. About the notification, we have fixed the latest version of Q&A pro and many users using it and it works fine.

Do An Duy
replied 5 years ago

I don’t think I have any customization with the previous plugin. The page is not broken with all other versions.
Please check my comment below for the username & password.

Do An Duy
replied 5 years ago

I notice that the page is only broken when the URL is http://www.toeicmoingay.com/hoi-dap. When I change the URL, it isn’t broken.

Dominic Staff
replied 5 years ago

Yesterday, we have checked your site and change the pro plugin to the latest version to fix the issue with the sidebar, and we have fixed it. About the style of the plugin, I will access and help you resolve it now.
Also, about the anonymous cannot submit the question. I have checked your site and see that it’s work fine in the today.
I think this issue comes when our technical change the plugin.

Do An Duy
replied 5 years ago

Thank you very much Dominic. I enabled version 1.1.2 and it’s been fixed.

I think everything works fine now except some styling. The status icon is missing and shows a solid color. Also, the position of the avatars is a bit off.

Dominic Staff
replied 5 years ago

I have helped you resolve this issue.

Do An Duy
replied 5 years ago

Thank you very much Dominic.

I’ve just checked and found that the Single Question page is broken like the Question List page before. Can you please also fix it for me?

Dominic Staff
replied 5 years ago

I have checked your single question and see that it look fine. Please send me a screenshot for further checking.

Do An Duy
replied 5 years ago

Thanks. It looked fine to you because I switched to version 1.0.5 while waiting for you to fix it. Can you please change it to version 1.1.2 when you have time and check it again? Thanks.

Do An Duy
replied 5 years ago

Here is a screenshot: https://i.imgur.com/Tr8q7Cw.png

Do An Duy
replied 4 years ago

Hello, Dominic.

Are there any updates on this issue? If it is not possible to fix the layout when using version 1.1.2, can you please make it possible for anonymous to post questions with version 1.0.5?

Dominic Staff
replied 4 years ago

We have helped you fixed this issue, you can check it now.

Do An Duy
replied 4 years ago

Thank you very much, Dominic.

This area is still broken: https://i.imgur.com/Dfh1IiX.png

Can you please help me fix it also?

Dominic Staff
replied 4 years ago

I have helped you fixed this issue.

Do An Duy
replied 4 years ago

Everything is fine now.

Thank you very much, Dominic, for your very kind support.

Do An Duy
answered 5 years ago

Hello Dominic,
Suddenly, anonymous users can’t post questions on my site anymore. They are shown the message “You don’t have permission to post questions” on the ask-question page.
I have checked in Settings > Questions > Permissions to make sure I allowed anonymous to post questions, but the issue is still there.
Did you make any changes to this?
Thank you.

Powered by DW Question & Answer Pro