song le
asked 6 years ago

Dear sir,
Our plugin is excellent. I using at http://myclass.vn/hoi-nhanh/, but when i update wordpress to version 4.01., answer page return empty page when i post answer. Please show me how to fix it ?
Thank a lot!

5 Answers
DominicStaff
answered 6 years ago

Please send me username & password of your site (via private answer) for further checking.
Regards,

DominicStaff
answered 6 years ago

Hi,
We are using default ajax link of WordPress to process and insert questions, answers into the WordPress database, as you can see in this link http://myclass.vn/wp-admin/admin-ajax.php?action=dwqa-add-answer. Also, I notice that as normal user was not allowed to work on backend, please check and make sure all your plugins do not prevent users doing an ajax request.
Regards,

song le
replied 6 years ago

thanks Dominic a lot,I’m newbie on wordpress, so please help me , how can i check and enable them ? Before wordpress version it’s ok, after i update wordpress version, i have problem, do wordpress version effect to them?Best regards,

song le
answered 6 years ago

Dear Sir,
Would you like help me how can i fix this error. I cannot add comment , when i click add comment button in Admin, it disable and also cannot answer a lot of user’s questions!
Thank a lot!

Dominic Staff
replied 6 years ago

Apologies for the delay in replying to you. I can not access your site now, please check the acc. We will check and help you resolve it.Regards,

DominicStaff
answered 6 years ago

Hi,
You have to edit this file wp-includes/js/quicktags.min.js and delete (or comment) this instruction:
a._close(“”,c.canvas,c)
Obviously, that instruction is there for a reason, so please be very careful as this can have a negative impact in other parts of the plugin.
DO IT AT YOUR OWN RISK.
Hope this helps !

song le
answered 6 years ago

You are great! Thanks a lot for your support!

song le
answered 6 years ago

Hi Dominic,
I commented your suggestion but still cannot Add Comment and still problem with Aswer question.
Please help me!
Thanks

Andreas
answered 6 years ago

Hey Folks,
will there be an update for the latest WP build 4.0.1? I would prefer regulare update instead of just “remove” a line of code out of the core.
Thanks for your answers.
// Natzer

song le
answered 6 years ago

Hi Dominic,
Please help me how to solve this problem, my users waiting from you!
Thank a lot

Andreas
answered 6 years ago

 @dominic is there still no update?

DominicStaff
answered 6 years ago

Hi,
Apologies for the delay in replying to you.
I really sorry to know that you disabled our plugin when checking your site. That may be because you waited for our reply a long time 🙁 .
In case that you are still interesting in our plugin, could you kindly re-active our plugin, we will have high priority to help you out tomorrow.
Plus, if you want, we can re-install it for you from scratch.
Look forward to hearing your reply soon.

natzer
replied 6 years ago

@dominic Thanks for your answer. But the plugin was not disabled. Creating questions from backend is working fine, see here:http://www.n-natzer.de/question/ist-das-xp-sammeln-in-battlefield-erlaubt/But the two pages which are configured as page to list all questions and page for frond-end creating are both empty e.g. http://www.n-natzer.de/questions/Any idea?Thanks.

Dominic Staff
replied 6 years ago

Please create a private question then send me username & password of your site for further checking.

natzer
replied 6 years ago

As security aspect it will be not a very good solution to provide any log in data. So i just make a clean re-install of your plugin and this seams to fix the problem. I Simply deactivate, remove it and install a new instance. All steps by using just the WP backend. So is somebody has the same problem, try a the solution which helps me.

song le
answered 6 years ago

Thanks Dominc a lot!
I reactive your plugin : http://myclass.vn/hoi-nhanh/, please check it help me!
I and user on my site love your plugin very much! It help my community improve!
Best regards,

Dominic Staff
replied 6 years ago

You can send me username & password your FTP. I think the plugin conflicting with the PHP in your site.

song le
replied 6 years ago

I’m using php 5.3, do it too old ?

Dominic Staff
replied 6 years ago

I don’t think so. I need your FTP for further checking.

song le
replied 6 years ago

HI Dominic, after i upgrade php to 5.6.1, it’s active a again! Thanks a lot! I love your plugin so much!

song le
replied 6 years ago

hi Dominic, I also have problem with another user post answer.Admin post answer is ok, but when user post answer, they have errorr: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) ! Please help me!Thanks

Cover
answered 6 years ago

Hi natzer,
Page to list all question of your site is
http://www.n-natzer.de/question/ not http://www.n-natzer.de/questions/.
Please re config your menu link to http://www.n-natzer.de/question/

natzer
replied 6 years ago

It was configured fine but thanks for your reply. A simply re-install of DW Q&A fixed my issue.

DominicStaff
answered 6 years ago

Hi @songle
The issue come from your theme not our plugin. To resolve this issue, please using FTP you can try increasing the memory for PHP and WordPress in several different ways:
1) You can edit the memory_limit line in your php.ini (if you have access to that file) to increase memory to 64M (128m or 512m):
memory_limit = 64M;
2) If you can’t get to the php.ini file, add this line at the top of your .htaccess file:
php_value memory_limit 64M
If that doesn’t work or throws a “500 Internal Server Error”, delete the line from .htaccess.
3) Try adding the line below near the top of your wp-config.php file, a few lines of white space below the opening <?php
define('WP_MEMORY_LIMIT', '64M');
If none of those work, your host probably doesn’t allow memory allocation overrides. You’re stuck with what they give.
You can run phpinfo to see what kind of memory allocation you already have. Make a plain text file and call it phpinfo.php and put just this line in it:
<?php phpinfo(); ?>
then put the file in the root of your server, and then go to that file with your web browser. You’l see all the php info you need; scroll down for memory settings. If you get an error, that means your web hosting company won’t allow phpinfo to run for security reasons
Hope this helps !

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