Lisa Judkins
asked 10 years ago

I am having log-in issues with DW Q & A plug in. When users create an account to post a question, they are not prompted to create a password nor are they receiving an email with a password log-in. Therefore, they cannot respond to their thread or post a new question unless they use another email address every time. 
 
Any suggestions to fix this issue? 
 
Thanks

3 Answers
DominicStaff
answered 10 years ago

Hello Lisa !
Please send me username & password of your site (via private answer) for further checking.
 

Lisa Judkins
replied 10 years ago

Thank you! You should see private info below…

Lisa Judkins
replied 10 years ago

Hi Dominic! Any word on this issue? I have not been able to figure it out.

Thanks for your help!

Lisa

DominicStaff
answered 10 years ago

Hi Lisa !
Apologies for the delay in replying to you. Please send me your FTP, we will help you resolve this issue.

Lisa Judkins
replied 10 years ago

FTP info below in a private message

Lisa Judkins
replied 10 years ago

Do you need more information from me?!

Thanks,

Lisa

BigHug
answered 10 years ago

Hi @ljudkins ,
I have checked your site, your problem came from W3 total cache – minify js function. it broke js files. I am not sure about what js file is broken but i am checking our plugin and will fix it if it came from our plugin. Also I temporarily disable this function on your site and your question page work fine at the moment.
Regards

Lisa Judkins
replied 10 years ago

ok yes its still pretty buggy tho, no way to reset password if you can’t remember it or change from the default password…

Thanks

Lisa Judkins
replied 10 years ago

Is there a similar forum plug-in?

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