Woocommerce My Account Lost Password doesn't work

jadamson5
asked 5 years ago

Hi,
When DW Q&A Pro is activate the Lost Password and My Account pages no longer function. When I deactivate the Plugin the functionality works. Is there a known bug or fix?
Please advise.

3 Answers

DominicStaff
answered 5 years ago

Please send me your username & password of your site for further checking, you can use the private answer option to send your account.
See the screenshot: http://prntscr.com/ma03ue

jadamson5
answered 5 years ago

Hi,
I’m sorry but the site is behind a firewall so I can not provide this information.
Are there any known conflicts with Woocommerce? As I mentioned, when I select “My Account”, it opens the login screen. If you select Forgot Password, the page refreshes and only displays the login screen again.
When I deactivate the DW Q&A plugin the Forgot Password link works and displays the Forgot Password message and email field.
Best regards

Dominic Staff
replied 5 years ago

I sent and notified to our technical team about this issue, we will check and let you know about this issue as soon as possible.

DominicStaff
answered 5 years ago

We have tested on our demo and the Woocommerce My Account Lost Password still works fine. I think this issue comes from your site. Please send me your Theme folder, we will check on our local to check this issue.