ARE you guys collecting our money and can't reply for 4days ! I just bought this !

Firstly, I’d like to apologize for our late reply. I can image you wish to receive our support when you face many problems. Unfortunately, our system has the problem, so we can not check and answer your question. That is reason we can not reply your questions as you wish. Once again, I can’t apologize enough for what happened. Right now, I will check and help you resolve the issues as soon as possible.