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asked 9 years ago

Dear Madam or Sir,

could you advice us how to solve a problem with the customize section? The settings does not work, it does not react on any try to click on it at all. The problem is probably caused by some plugin (we have already used this one to erase excess junk: https://wordpress.org/plugins/wordpress-database-reset/) but the problem has not been solved yet. Do you have any idea how to solve it? Could be helpful a complete reinstallation of DW Focus?

The only one thing that works is the click on the "Save & Publish" but the result is "Request-URI Too Large
The requested URL’s length exceeds the capacity limit for this server."

Thank you in advance for any help.


Katerina Mahdalova


DW Focus completely deleted and reinstalled back – but the problem is not solved.

1 Answers
answered 9 years ago

Firstly, please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one and let us know if you find the problematic plugin(s). Maybe there is a conflict in plugins.
If you still face there issue, you can send me username & password of your site for further checking (via private answer).

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